Our development team is constantly working on our application to not only meet your needs, but also to meet the requirements of different application platforms. The application will be regularly updated for these purposes. In any case, your installation will remain compatible with each new version.
IO ja Wi-Fi
The easiest way is to modify a setpoint or a mode on your Cozytouch application and to check that the action is taken into account by the device.
IO ja Wi-Fi
Yes, the Cozytouch app can be downloaded on Android store.
IO ja Wi-Fi
Yes, the Cozytouch app can be downloaded on IOs.
IO ja Wi-Fi
No, the Cozytouch app is not available with Windows phone.
IO ja Wi-Fi
Yes the application is free and available on Apple Store and Play Store.
IO ja Wi-Fi
The Cozytouch application is common to both protocols.
IO ja Wi-Fi
Your password must be composed by at least by 6 characters, it must not contain your username, it must not contain any first name, or even words such as “home”, “password” or “secret”. This are the set up rules to ensure the security of your account.
IO ja Wi-Fi
First, you should check that your Wi-Fi network is working properly. The problem may come from the presence of a firewall or an internet security system blocking the signal; otherwise the signal could be due to an excessive distance between your internet box and the product or the presence of a load-bearing wall that block the communication with the network.
Wi-Fi
The IO protocol uses a frequency band of 868 to 870MHz. The Wi-Fi protocol uses a 2.4 GHz frequency band.
IO ja Wi-Fi
No, our Wi-Fi products are only compatible with the 2.4 GHz frequency band.
Wi-Fi
On Wi-Fi products with IOs system, during the pairing system, it is necessary to leave the application, to go into the Wi-Fi settings of your mobile phone and connect it to the product network. In Android, you do not have to leave the application to do the pairing process.
Wi-Fi
The reception of the confirmation email can take several hours. In addition, it is important to check that it has not been considered as spam by your mailbox. However, you can start using the Cozytouch app without confirming your email.
IO ja Wi-Fi
20 products connected max per account / bridge, max 10 pieces per account / bridge & 5 products per piece
IO ja Wi-Fi
The pilot wire interfaces allow non-connectable heating products, equipped with pilot wire to become connected and remotely controllable. These interfaces are connected to the cable of the radiators (1 interface by radiator). A Cozytouch bridge is necessary.
The bridge has to be connected to a power supply (using the USB cable or plug adapter) and to be connected to the internet box through the ethernet cable (RJ45).
The instruction book is delivered with the Cozytouch bridge, it is also available online on our websites.
The light on the bridge side must be switched on (green, red, orange or flashing).
Each color has a different meaning. he green light indicates that the internet connection is established. The red light indicates that there is no internet connection. The flashing LED (green, amber, or red) indicates that the connection is in progress.
IO
The Cozytouch app is free to download from the App Store and the Play Store.
IO & Wi-Fi
No, a synchronization occurs every 24h.
IO
No, it is normal that it is written “no internet connection”, the wi-fi product doesn’t provide internet connection
Wi-fi
If you don’t have a free Ethernet port on your box, you must install an Ethernet socket at the back of your box.
IO
On the welcome page of Cozytouch, select “create an account” and fill in the requested information. For the IO products, you will need the Cozytouch bridge number. For the Wi-Fi products, you will need the to be close to the connectable device.
IO ja Wi-Fi
It is very easy and quick to install the Cozytouch system yourself.
IO ja Wi-Fi
The package contains: 1 bridge, 1 Ethernet cable of 1m, 1 power cable with 12V transformer & 1 instruction book.
IO
This is the number of rooms (T1 = Studio / T2 2 rooms, T3: 3 rooms, etc.).
IO ja Wi-Fi
The Cozytouch app is common but the pairing processes of the Wi-Fi and IO products are different. The logos IO and Wi-Fi are indicated on the controllers of your devices, they inform you about the protocol.
IO ja Wi-Fi
The IO protocol allows the communication between several products in a same zone but requires a bridge to be able to make the transition to the internet (mobile app). Wi-Fi products can be connected directly to the box of your internet service provider.
IO ja Wi-Fi
Yes, it is possible to connect IO & Wi-Fi products in the same installation.
IO ja Wi-Fi
IO is a home automation protocol developed by the French leader SOMFY, it is very secure, it allows the products to exchange between them (matching radiators even without internet connection), it has a long range of connection in the housing.
IO
The bridge has to be connected to a power supply (using the USB cable or plug adapter) and to be connected to the internet box through the ethernet cable (RJ45).
IO
The Cozytouch app is free to download from the App Store and the Play Store.
IO & Wi-Fi
After adding an IO device, associate it with a room or a zone. You can add up to 5 devices per room / zone. After adding a Wi-Fi device, you can rename it to manage it in a better way.
IO ja Wi-Fi
You can install the Cozytouch Bridge wherever you want. Never the less, there has to be a good internet signal, so it should be close to the internet provider box.
IO
You can change the language of your application by changing the language of your mobile (general settings).
IO ja Wi-Fi
If the application is not available / translated in your language, it will appear in English.
IO ja Wi-Fi
There are 3 major benefits: remotely control products, save energy and enjoy smart features that products do not offer alone (voice control, outdoor weather, air quality, for example).
IO ja Wi-Fi
Set your products in temperature and modes, activate / deactivate absences, visualize and understand energy consumption, program products, have some feedback about products using and their status.
IO ja Wi-Fi
Each time you will open the app, you will receive a reminder through a pop-up and a notification in the “settings” menu of the necessary validation of your email. In addition, you will not be able to reset your password without prior email confirmation.
IO ja Wi-Fi
Pilot wire interfaces provide less functions than native IO connectivity. This is only possible to control the products in “pilot wire mode” (Comfort, Comfort -1 °C, Comfort-2 °C, Eco, frost free and off). The pilot wire interface does not permit to set the temperatures or to get the follow-up of consumptions for example.
IO
Cozytouch application do not exist for computers, the app is only available on tablet or smartphone. If you do not have one, you will not be able to enjoy Cozytouch services.
IO ja Wi-Fi
You just have to download the Cozytouch app on another smartphone and sign in with the same username and password. You will have access to the same installation. The only action taken into account will be the last one.
IO ja Wi-Fi
Cozytouch works thanks to the internet. If your internet connection is cut, you will not be able to control your devices from the Cozytouch app. All the information will be kept and you will have the possibility to control your products directly through their controller.
IO ja Wi-Fi
Yes, you can use the Cozytouch app to control connected devices in multiple homes / apartments. It will be necessary to create a specific account for each house and you will have to connect to the specific account you want to manage.
IO ja Wi-Fi
No, all settings are set to the time of your phone, so you do not have to set your clock each time change.
IO ja Wi-Fi
With Cozytouch, you have the opportunity to follow your energy consumption and change your behavior to save money. If your device has the AUTO mode, we advise you to use it in order to maximize your savings.
IO ja Wi-Fi
Cozytouch allows you to track your consumption over 7 days, 1 month, 3 months, 1 year or a personalized period.
IO ja Wi-Fi
Yes, it is possible to control several heating zones. You can create and control up to 10 zones / rooms per accounts.
IO ja Wi-Fi
Cozytouch combined with efficient heating appliances can make high energy savings. Thus, if in your installation, you are equipped with Intelligent Control devices or presence detection you can save up to 45% on your heating bill (compared to first generation devices).
IO ja Wi-Fi
If you don’t have your smartphone with you, you can set the temperature directly on your device.
IO ja Wi-Fi
The Cozytouch bridge is in the living room, will I be able to control my IO devices from my bedroom?
Yes, the communication protocol used meets the constraints of the vast majority of the apartments/houses.
IO
Some notifications will be sent to you to give you information and help you to control your comfort.
IO ja Wi-Fi
For IO products, it is not necessary to have a Wi-Fi network at home, you just need an Internet box.
IO ja Wi-Fi
We collect several types of data to optimize the operation of our products. House or apartment? Housing surface? Number of pieces? Year of construction? Main energy for heating and water heating.
IO ja Wi-Fi
This information is stored on servers located in France. Depending on regulatory requirements in each country, servers may be located on their territories. In any case, access to this information is strictly protected by the best security standards.
IO ja Wi-Fi
Your personal data is used for Cozytouch functioning. Our engagement is to never to sold them. The collected information relating in particular to the settings of your devices are also used for analysis in order to continuously improve the devices and the application. The goal is to offer you innovative services.
IO ja Wi-Fi
If you wish, you can delete your account and all your personal data. To do so, you simply have to contact the customer service. Then, we will delete all data concerning your account or the usage of your devices. Deleting your account causes the end of Cozytouch service.
IO ja Wi-Fi
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