{"id":395,"date":"2019-07-26T10:05:40","date_gmt":"2019-07-26T08:05:40","guid":{"rendered":"http:\/\/pigexsjl.preview.infomaniak.website\/?page_id=395"},"modified":"2026-03-16T17:08:13","modified_gmt":"2026-03-16T16:08:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/cozytouch-app.com\/el\/faq\/","title":{"rendered":"FAQ English"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-tabs fusion-tabs-1 classic nav-is-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-inactive-color:#ebeaea;--awb-background-color:#ffffff;--awb-border-color:#ebeaea;--awb-active-border-color:#00b1aa;\"><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-5e327370d997566c6b0\" aria-selected=\"true\" id=\"fusion-tab-application\" href=\"#tab-5e327370d997566c6b0\"><h4 class=\"fusion-tab-heading\">Application <\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-79f97049ed6e14b3288\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-installation\" href=\"#tab-79f97049ed6e14b3288\"><h4 class=\"fusion-tab-heading\">Installation <\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-aaa83ead6aac763f3cf\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-utilization\" href=\"#tab-aaa83ead6aac763f3cf\"><h4 class=\"fusion-tab-heading\">Utilization<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-9c4769d323e728d7b81\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-security\" href=\"#tab-9c4769d323e728d7b81\"><h4 class=\"fusion-tab-heading\">Security<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-5e327370d997566c6b0\" aria-selected=\"true\" id=\"mobile-fusion-tab-application\" href=\"#tab-5e327370d997566c6b0\"><h4 class=\"fusion-tab-heading\">Application <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-application\" id=\"tab-5e327370d997566c6b0\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Libre Franklin\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Libre Franklin\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #727272 !important;border-color: #727272 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #00b1aa;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #00b1aa;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #00b1aa!important;border-color: #00b1aa!important;}<\/style><div class=\"fusion-faq-shortcode fusion-tab-class\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-415 application_english\"><span class=\"entry-title rich-snippet-hidden\">How can I be sure that the application will be compatible with my smartphone in the future?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-09-15T17:17:51+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-415\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-415\" href=\"#collapse-1-415\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I be sure that the application will be compatible with my smartphone in the future?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-415\" aria-labelledby=\"faq_1-415\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p>Our development team is constantly working on our application to not only meet your needs, but also to meet the requirements of different application platforms. The application will be regularly updated for these purposes. In any case, your installation will remain compatible with each new version.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-411 application_english\"><span class=\"entry-title rich-snippet-hidden\">How to check that my devices are well connected to Cozytouch?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-16T17:04:52+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-411\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-411\" href=\"#collapse-1-411\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to check that my devices are well connected to Cozytouch?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-411\" aria-labelledby=\"faq_1-411\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><p>The easiest way is to modify a setpoint or a mode on your Cozytouch application and to check that the action is taken into account by the device.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-407 application_english\"><span class=\"entry-title rich-snippet-hidden\">Is the application compatible with Android system?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T11:48:27+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-407\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-407\" href=\"#collapse-1-407\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the application compatible with Android system?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-407\" aria-labelledby=\"faq_1-407\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><p>Yes, the Cozytouch app can be downloaded on Android store.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-409 application_english\"><span class=\"entry-title rich-snippet-hidden\">Is the application compatible with IOS?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T11:48:16+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-409\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-409\" href=\"#collapse-1-409\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the application compatible with IOS?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-409\" aria-labelledby=\"faq_1-409\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><p>Yes, the Cozytouch app can be downloaded on IOs.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-405 application_english\"><span class=\"entry-title rich-snippet-hidden\">Is the application compatible with Windows Phone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T11:48:37+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-405\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-405\" href=\"#collapse-1-405\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the application compatible with Windows Phone?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-405\" aria-labelledby=\"faq_1-405\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-5\"><p>No, the Cozytouch app is not available with Windows phone.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-403 application_english\"><span class=\"entry-title rich-snippet-hidden\">Is the application free?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-09-15T17:45:08+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-403\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-403\" href=\"#collapse-1-403\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the application free?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-403\" aria-labelledby=\"faq_1-403\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-6\"><p>Yes the application is free and available on App Store and Play Store.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-401 application_english\"><span class=\"entry-title rich-snippet-hidden\">Is there any difference in Cozytouch app between IO &#038; Wi-Fi products?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T11:48:54+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-401\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-401\" href=\"#collapse-1-401\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there any difference in Cozytouch app between IO &#038; Wi-Fi products?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-401\" aria-labelledby=\"faq_1-401\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-7 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-7\"><p>The Cozytouch application is common to both protocols.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-413 application_english\"><span class=\"entry-title rich-snippet-hidden\">My password is rejected by the application when creating an account. What can I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-09-16T17:36:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-413\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-413\" href=\"#collapse-1-413\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My password is rejected by the application when creating an account. What can I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-413\" aria-labelledby=\"faq_1-413\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-8 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-8\"><p>Your password must be composed by at least by 6 characters, it must not contain your username, it must not contain any first name, or even words such as &#8220;home&#8221;, &#8220;password&#8221; or &#8220;secret&#8221;. This are the set up rules to ensure the security of your account.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-79f97049ed6e14b3288\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-installation\" href=\"#tab-79f97049ed6e14b3288\"><h4 class=\"fusion-tab-heading\">Installation <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-installation\" id=\"tab-2672214557664d9e5c8\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-2 .panel-title a{font-family:\"Libre Franklin\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:\"Libre Franklin\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-2 .fa-fusion-box { background-color: #727272 !important;border-color: #727272 !important;}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: #00b1aa;}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #00b1aa;}.fusion-accordian #accordian-2 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-2 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2 .panel-title a.hover .fa-fusion-box { background-color: #00b1aa!important;border-color: #00b1aa!important;}<\/style><div class=\"fusion-faq-shortcode fusion-tab-class\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordian-2\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-444 installation_english\"><span class=\"entry-title rich-snippet-hidden\">I cannot connect my product to the Wi-Fi network. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T11:58:45+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-444\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-444\" href=\"#collapse-2-444\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I cannot connect my product to the Wi-Fi network. What should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-444\" aria-labelledby=\"faq_2-444\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-9 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-9\"><p>First, you should check that your Wi-Fi network is working properly. The problem may come from the presence of a firewall or an internet security system blocking the signal; otherwise the signal could be due to an excessive distance between your internet box and the product or the presence of a load-bearing wall that block the communication with the network.<\/p>\n<p>Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-446 installation_english\"><span class=\"entry-title rich-snippet-hidden\">What are the frequency bands of IO &#038; Wi-Fi protocols?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T11:58:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-446\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-446\" href=\"#collapse-2-446\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the frequency bands of IO &#038; Wi-Fi protocols?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-446\" aria-labelledby=\"faq_2-446\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-10 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-10\"><p>The IO protocol uses a frequency band of 868 to 870MHz. The Wi-Fi protocol uses a 2.4 GHz frequency band.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-448 installation_english\"><span class=\"entry-title rich-snippet-hidden\">Are the Wi-Fi devices works with 5 GHz frequencies?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:13:30+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-448\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-448\" href=\"#collapse-2-448\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the Wi-Fi devices works with 5 GHz frequencies?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-448\" aria-labelledby=\"faq_2-448\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-11 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-11\"><p>No, our Wi-Fi products are only compatible with the 2.4 GHz frequency band.<\/p>\n<p>Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-450 installation_english\"><span class=\"entry-title rich-snippet-hidden\">What are the differences between IOs and Android in the pairing process of Wi-Fi products?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T11:58:32+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-450\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-450\" href=\"#collapse-2-450\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the differences between IOs and Android in the pairing process of Wi-Fi products?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-450\" aria-labelledby=\"faq_2-450\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-12 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-12\"><p>On Wi-Fi products with IOs system, during the pairing system, it is necessary to leave the application, to go into the Wi-Fi settings of your mobile phone and connect it to the product network. In Android, you do not have to leave the application to do the pairing process.<\/p>\n<p>Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-470 installation_english\"><span class=\"entry-title rich-snippet-hidden\">I did not receive the confirmation email after creating my Cozytouch account, what&#8217;s going on?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:19:01+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-470\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-470\" href=\"#collapse-2-470\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I did not receive the confirmation email after creating my Cozytouch account, what&#8217;s going on?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-470\" aria-labelledby=\"faq_2-470\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-13 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-13\"><p>The reception of the confirmation email can take several hours. In addition, it is important to check that it has not been considered as spam by your mailbox. However, you can start using the Cozytouch app without confirming your email.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-472 installation_english\"><span class=\"entry-title rich-snippet-hidden\">What is the maximum number of connectable products per installation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:19:50+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-472\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-472\" href=\"#collapse-2-472\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the maximum number of connectable products per installation?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-472\" aria-labelledby=\"faq_2-472\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-14 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-14\"><p>20 products connected max per account \/ bridge, max 10 pieces per account \/ bridge &amp; 5 products per piece<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-474 installation_english\"><span class=\"entry-title rich-snippet-hidden\">For the IO devices, what is the utility of the pilot wire interfaces?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:21:35+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-474\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-474\" href=\"#collapse-2-474\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">For the IO devices, what is the utility of the pilot wire interfaces?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-474\" aria-labelledby=\"faq_2-474\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-15 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-15\"><p>The pilot wire interfaces allow non-connectable heating products, equipped with pilot wire to become connected and remotely controllable. These interfaces are connected to the cable of the radiators (1 interface by radiator). A Cozytouch bridge is necessary.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-476 installation_english\"><span class=\"entry-title rich-snippet-hidden\">To pair the IO devices, how can I connect the Cozytouch bridge?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:22:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-476\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-476\" href=\"#collapse-2-476\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">To pair the IO devices, how can I connect the Cozytouch bridge?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-476\" aria-labelledby=\"faq_2-476\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-16 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-16\"><p>The bridge has to be connected to a power supply (using the USB cable or plug adapter) and to be connected to the internet box through the ethernet cable (RJ45).<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-478 installation_english\"><span class=\"entry-title rich-snippet-hidden\">Where can I find the installation instructions for the Cozytouch bridge?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:23:02+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-478\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-478\" href=\"#collapse-2-478\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I find the installation instructions for the Cozytouch bridge?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-478\" aria-labelledby=\"faq_2-478\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-17 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-17\"><p>The instruction book is delivered with the Cozytouch bridge, it is also available online on our websites.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-480 installation_english\"><span class=\"entry-title rich-snippet-hidden\">How to check if my bridge is plugged in?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:23:32+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-480\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-480\" href=\"#collapse-2-480\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to check if my bridge is plugged in?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-480\" aria-labelledby=\"faq_2-480\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-18 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-18\"><p>The light on the bridge side must be switched on (green, red, orange or flashing).<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-482 installation_english\"><span class=\"entry-title rich-snippet-hidden\">For the connection of the IO devices, what do the colored lights of the bridge tell us?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:25:33+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-482\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-482\" href=\"#collapse-2-482\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">For the connection of the IO devices, what do the colored lights of the bridge tell us?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-482\" aria-labelledby=\"faq_2-482\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-19 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-19\"><p>Each color has a different meaning. he green light indicates that the internet connection is established. The red light indicates that there is no internet connection. The flashing LED (green, amber, or red) indicates that the connection is in progress.<\/p>\n<p>IO<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-484 installation_english\"><span class=\"entry-title rich-snippet-hidden\">Where can I download the Cozytouch app?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:26:55+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-484\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-484\" href=\"#collapse-2-484\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I download the Cozytouch app?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-484\" aria-labelledby=\"faq_2-484\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-20 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-20\"><p>The Cozytouch app is free to download from the App Store and the Play Store.<\/p>\n<p>IO &#038; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-486 installation_english\"><span class=\"entry-title rich-snippet-hidden\">Do I have to set the clock of my products after a power failure  ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:27:55+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-486\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-486\" href=\"#collapse-2-486\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I have to set the clock of my products after a power failure  ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-486\" aria-labelledby=\"faq_2-486\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-21 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-21\"><p>No, a synchronization occurs every 24h.<\/p>\n<p>IO<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-488 installation_english\"><span class=\"entry-title rich-snippet-hidden\">During the pairing process of my Wi-Fi device with my iPhone, when I select the Wi-Fi product it says &#8220;no internet connection&#8221;, are there some troubles?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:29:28+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-488\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-488\" href=\"#collapse-2-488\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">During the pairing process of my Wi-Fi device with my iPhone, when I select the Wi-Fi product it says &#8220;no internet connection&#8221;, are there some troubles?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-488\" aria-labelledby=\"faq_2-488\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-22 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-22\"><p>No, it is normal that it is written &#8220;no internet connection&#8221;, the wi-fi product doesn&#8217;t provide internet connection<\/p>\n<p>Wi-fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-490 installation_english\"><span class=\"entry-title rich-snippet-hidden\">I don&#8217;t have any free ethernet exits available on my box, how can I connect my Cozytouch bridge?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:30:27+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-490\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-490\" href=\"#collapse-2-490\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I don&#8217;t have any free ethernet exits available on my box, how can I connect my Cozytouch bridge?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-490\" aria-labelledby=\"faq_2-490\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-23 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-23\"><p>If you don&#8217;t have a free Ethernet port on your box, you must install an Ethernet socket at the back of your box.<\/p>\n<p>IO<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-492 installation_english\"><span class=\"entry-title rich-snippet-hidden\">How can I create my account?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:32:16+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-492\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-492\" href=\"#collapse-2-492\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I create my account?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-492\" aria-labelledby=\"faq_2-492\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-24 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-24\"><p>On the welcome page of Cozytouch, select &#8220;create an account&#8221; and fill in the requested information. For the IO products, you will need the Cozytouch bridge number. For the Wi-Fi products, you will need the to be close to the connectable device.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-494 installation_english\"><span class=\"entry-title rich-snippet-hidden\">Can I install Cozytouch by myself?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:34:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-494\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-494\" href=\"#collapse-2-494\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I install Cozytouch by myself?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-494\" aria-labelledby=\"faq_2-494\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-25 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-25\"><p>It is very easy and quick to install the Cozytouch system yourself.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-497 installation_english\"><span class=\"entry-title rich-snippet-hidden\">What is it included in the Cozytouch bridge box?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T14:34:58+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-497\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-497\" href=\"#collapse-2-497\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is it included in the Cozytouch bridge box?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-497\" aria-labelledby=\"faq_2-497\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-26 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-26\"><p>The package contains: 1 bridge, 1 Ethernet cable of 1m, 1 power cable with 12V transformer &#038; 1 instruction book. <\/p>\n<p>IO<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-736 installation_english\"><span class=\"entry-title rich-snippet-hidden\">What do you mean by &#8220;Type of accommodation&#8221; in the registration process (T1, T2, T3 &#8230;)?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-31T16:40:38+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-736\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-736\" href=\"#collapse-2-736\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What do you mean by &#8220;Type of accommodation&#8221; in the registration process (T1, T2, T3 &#8230;)?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-736\" aria-labelledby=\"faq_2-736\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-27 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-27\"><p>This is the number of rooms (T1 = Studio \/ T2 2 rooms, T3: 3 rooms, etc.).<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-735 installation_english\"><span class=\"entry-title rich-snippet-hidden\">Why the application asks me about the type of product Wi-Fi or IO? How to know that?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-31T15:26:43+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-735\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-735\" href=\"#collapse-2-735\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why the application asks me about the type of product Wi-Fi or IO? How to know that?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-735\" aria-labelledby=\"faq_2-735\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-28 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-28\"><p>The Cozytouch app is common but the pairing processes of the Wi-Fi and IO products are different. The logos IO and Wi-Fi are indicated on the controllers of your devices, they inform you about the protocol.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-734 installation_english\"><span class=\"entry-title rich-snippet-hidden\">What are the differences between IO &#038; Wi-Fi products?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-31T15:27:04+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-734\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-734\" href=\"#collapse-2-734\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the differences between IO &#038; Wi-Fi products?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-734\" aria-labelledby=\"faq_2-734\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-29 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-29\"><p>The IO protocol allows the communication between several products in a same zone but requires a bridge to be able to make the transition to the internet (mobile app). Wi-Fi products can be connected directly to the box of your internet service provider.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-891 installation_english\"><span class=\"entry-title rich-snippet-hidden\">Is it possible to connect an IO product &#038; a Wi-Fi product to the same Cozytouch account?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-09-13T10:44:33+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-891\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-891\" href=\"#collapse-2-891\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is it possible to connect an IO product &#038; a Wi-Fi product to the same Cozytouch account?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-891\" aria-labelledby=\"faq_2-891\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-30 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-30\"><p>Yes, it is possible to connect IO &amp; Wi-Fi products in the same installation.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-893 installation_english\"><span class=\"entry-title rich-snippet-hidden\">What are the advantages of the IO protocol?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-09-13T10:46:59+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-893\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-893\" href=\"#collapse-2-893\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the advantages of the IO protocol?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-893\" aria-labelledby=\"faq_2-893\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-31 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-31\"><p>IO is a home automation protocol developed by the French leader SOMFY, it is very secure, it allows the products to exchange between them (matching radiators even without internet connection), it has a long range of connection in the housing.<\/p>\n<p>IO<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-897 installation_english\"><span class=\"entry-title rich-snippet-hidden\">To pair the IO devices, how can I connect the Cozytouch bridge?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-09-13T10:53:38+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-897\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-897\" href=\"#collapse-2-897\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">To pair the IO devices, how can I connect the Cozytouch bridge?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-897\" aria-labelledby=\"faq_2-897\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-32 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-32\"><p>The bridge has to be connected to a power supply (using the USB cable or plug adapter) and to be connected to the internet box through the ethernet cable (RJ45).<\/p>\n<p>IO<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-899 installation_english\"><span class=\"entry-title rich-snippet-hidden\">Where can I download the Cozytouch app?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-09-13T10:55:36+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-899\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-899\" href=\"#collapse-2-899\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I download the Cozytouch app?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-899\" aria-labelledby=\"faq_2-899\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-33 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-33\"><p>The Cozytouch app is free to download from the App Store and the Play Store.<\/p>\n<p>IO &#038; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-aaa83ead6aac763f3cf\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-utilization\" href=\"#tab-aaa83ead6aac763f3cf\"><h4 class=\"fusion-tab-heading\">Utilization<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-utilization\" id=\"tab-7b0be41c2123334e841\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-3 .panel-title a{font-family:\"Libre Franklin\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-family:\"Libre Franklin\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-3 .fa-fusion-box { background-color: #727272 !important;border-color: #727272 !important;}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: #00b1aa;}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #00b1aa;}.fusion-accordian #accordian-3 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-3 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3 .panel-title a.hover .fa-fusion-box { background-color: #00b1aa!important;border-color: #00b1aa!important;}<\/style><div class=\"fusion-faq-shortcode fusion-tab-class\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordian-3\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-533 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">How can I create new zones?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-11-27T16:47:51+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-533\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-533\" href=\"#collapse-3-533\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I create new zones?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-533\" aria-labelledby=\"faq_3-533\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-34 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-34\"><p>After adding an IO device, associate it with a room or a zone. You can add up to 5 devices per room \/ zone. After adding a Wi-Fi device, you can rename it to manage it in a better way.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-534 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">In which room should I install the Cozytouch Bridge to connect my IO products?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:12:25+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-534\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-534\" href=\"#collapse-3-534\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">In which room should I install the Cozytouch Bridge to connect my IO products?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-534\" aria-labelledby=\"faq_3-534\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-35 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-35 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-35\"><p>You can install the Cozytouch Bridge wherever you want. Never the less, there has to be a good internet signal, so it should be close to the internet provider box.<\/p>\n<p>IO<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-535 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">How to change the language of my Cozytouch application?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:12:30+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-535\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-535\" href=\"#collapse-3-535\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to change the language of my Cozytouch application?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-535\" aria-labelledby=\"faq_3-535\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-36 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-36 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-36\"><p>You can change the language of your application by changing the language of your mobile (general settings).<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-536 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">Even if my phone is in a different language, the application is in English, why?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:12:36+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-536\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-536\" href=\"#collapse-3-536\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Even if my phone is in a different language, the application is in English, why?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-536\" aria-labelledby=\"faq_3-536\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-37 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-37 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-37\"><p>If the application is not available \/ translated in your language, it will appear in English. <\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-537 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">What are the benefits of connectivity for heating \/ towel rail \/ water heater \/ air conditioning?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:12:40+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-537\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-537\" href=\"#collapse-3-537\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the benefits of connectivity for heating \/ towel rail \/ water heater \/ air conditioning?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-537\" aria-labelledby=\"faq_3-537\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-38 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-38 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-38\"><p>There are 3 major benefits: remotely control products, save energy and enjoy smart features that products do not offer alone (voice control, outdoor weather, air quality, for example).<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-547 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">What are the main functions of Cozytouch?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:14:53+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-547\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-547\" href=\"#collapse-3-547\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the main functions of Cozytouch?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-547\" aria-labelledby=\"faq_3-547\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-39 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-39 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-39\"><p>Set your products in temperature and modes, activate \/ deactivate absences, visualize and understand energy consumption, program products, have some feedback about products using and their status.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-545 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">What happens if I do not confirm my email ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:15:45+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-545\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-545\" href=\"#collapse-3-545\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if I do not confirm my email ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-545\" aria-labelledby=\"faq_3-545\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-40 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-40 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-40\"><p>Each time you will open the app, you will receive a reminder through a pop-up and a notification in the &#8220;settings&#8221; menu of the necessary validation of your email. In addition, you will not be able to reset your password without prior email confirmation.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-544 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">For the IO devices, what are the functions of Cozytouch pilot wire interfaces?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:16:23+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-544\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-544\" href=\"#collapse-3-544\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">For the IO devices, what are the functions of Cozytouch pilot wire interfaces?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-544\" aria-labelledby=\"faq_3-544\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-41 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-41 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-41\"><p>Pilot wire interfaces provide less functions than native IO connectivity. This is only possible to control the products in &#8220;pilot wire mode&#8221; (Comfort, Comfort -1 \u00b0C, Comfort-2 \u00b0C, Eco, frost free and off). The pilot wire interface does not permit to set the temperatures or to get the follow-up of consumptions for example. <\/p>\n<p>IO<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-543 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">Is the application available on computer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:16:45+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-543\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-543\" href=\"#collapse-3-543\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the application available on computer?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-543\" aria-labelledby=\"faq_3-543\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-42 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-42 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-42\"><p>Cozytouch application do not exist for computers, the app is only available on tablet or smartphone. If you do not have one, you will not be able to enjoy Cozytouch services.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-558 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">There are several people who want to use the Cozytouch app in the same household, how can we do ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:18:18+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-558\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-558\" href=\"#collapse-3-558\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">There are several people who want to use the Cozytouch app in the same household, how can we do ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-558\" aria-labelledby=\"faq_3-558\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-43 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-43 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-43\"><p>You just have to download the Cozytouch app on another smartphone and sign in with the same username and password. You will have access to the same installation. The only action taken into account will be the last one.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-557 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">What happen if I don&#8217;t have the internet connection anymore?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:18:36+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-557\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-557\" href=\"#collapse-3-557\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happen if I don&#8217;t have the internet connection anymore?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-557\" aria-labelledby=\"faq_3-557\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-44 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-44 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-44\"><p>Cozytouch works thanks to the internet. If your internet connection is cut, you will not be able to control your devices from the Cozytouch app. All the information will be kept and you will have the possibility to control your products directly through their controller.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-555 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">Can I use Cozytouch on several houses or flats?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:20:21+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-555\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-555\" href=\"#collapse-3-555\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I use Cozytouch on several houses or flats?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-555\" aria-labelledby=\"faq_3-555\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-45 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-45 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-45\"><p>Yes, you can use the Cozytouch app to control connected devices in multiple homes \/ apartments. It will be necessary to create a specific account for each house and you will have to connect to the specific account you want to manage.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-556 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">Do I have to set the clock of my products and application for each time change ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:20:24+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-556\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-556\" href=\"#collapse-3-556\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I have to set the clock of my products and application for each time change ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-556\" aria-labelledby=\"faq_3-556\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-46 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-46 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-46\"><p>No, all settings are set to the time of your phone, so you do not have to set your clock each time change.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-554 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">How to follow my heating consumption?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:20:47+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-554\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-554\" href=\"#collapse-3-554\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to follow my heating consumption?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-554\" aria-labelledby=\"faq_3-554\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-47 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-47 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-47\"><p>With Cozytouch, you have the opportunity to follow your energy consumption and change your behavior to save money. If your device has the AUTO mode, we advise you to use it in order to maximize your savings.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-553 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">On which periods can I follow my energy consumptions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:21:08+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-553\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-553\" href=\"#collapse-3-553\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">On which periods can I follow my energy consumptions?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-553\" aria-labelledby=\"faq_3-553\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-48 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-48 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-48\"><p>Cozytouch allows you to track your consumption over 7 days, 1 month, 3 months, 1 year or a personalized period.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-565 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">Can I control several heating zones?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:23:23+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-565\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-565\" href=\"#collapse-3-565\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I control several heating zones?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-565\" aria-labelledby=\"faq_3-565\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-49 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-49 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-49\"><p>Yes, it is possible to control several heating zones. You can create and control up to 10 zones \/ rooms per accounts.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-566 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">How much energy can I save using Cozytouch?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-07-15T11:53:41+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-566\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-566\" href=\"#collapse-3-566\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How much energy can I save using Cozytouch?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-566\" aria-labelledby=\"faq_3-566\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-50 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-50 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-50\"><p>Cozytouch combined with efficient heating appliances can make high energy savings. Thus, if in your installation, you are equipped with Intelligent Control devices or presence detection you can save up to 45% on your heating bill (compared to first generation devices).<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-567 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">How can I modify the temperature if I don&#8217;t have my smartphone with me?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:24:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-567\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-567\" href=\"#collapse-3-567\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I modify the temperature if I don&#8217;t have my smartphone with me?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-567\" aria-labelledby=\"faq_3-567\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-51 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-51 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-51\"><p>If you don&#8217;t have your smartphone with you, you can set the temperature directly on your device.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-568 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">The Cozytouch bridge is in the living room, will I be able to control my IO devices from my bedroom?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:24:31+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-568\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-568\" href=\"#collapse-3-568\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The Cozytouch bridge is in the living room, will I be able to control my IO devices from my bedroom?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-568\" aria-labelledby=\"faq_3-568\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-52 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-52 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-52\"><p>Yes, the communication protocol used meets the constraints of the vast majority of the apartments\/houses.<\/p>\n<p>IO<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-569 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">Will I receive notification on my smartphone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:24:49+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-569\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-569\" href=\"#collapse-3-569\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will I receive notification on my smartphone?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-569\" aria-labelledby=\"faq_3-569\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-53 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-53 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-53\"><p>Some notifications will be sent to you to give you information and help you to control your comfort.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-570 utilization_english\"><span class=\"entry-title rich-snippet-hidden\">For the devices using the IO protocol, do I need the Wi-Fi?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:25:10+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-570\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-570\" href=\"#collapse-3-570\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">For the devices using the IO protocol, do I need the Wi-Fi?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-570\" aria-labelledby=\"faq_3-570\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-54 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-54 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-54\"><p>For IO products, it is not necessary to have a Wi-Fi network at home, you just need an Internet box.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-9c4769d323e728d7b81\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-security\" href=\"#tab-9c4769d323e728d7b81\"><h4 class=\"fusion-tab-heading\">Security<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-security\" id=\"tab-9c115f11b0b580cd69e\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-4 .panel-title a{font-family:\"Libre Franklin\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-family:\"Libre Franklin\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-4 .fa-fusion-box { background-color: #727272 !important;border-color: #727272 !important;}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: #00b1aa;}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #00b1aa;}.fusion-accordian #accordian-4 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-4 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4 .panel-title a.hover .fa-fusion-box { background-color: #00b1aa!important;border-color: #00b1aa!important;}<\/style><div class=\"fusion-faq-shortcode fusion-tab-class\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordian-4\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-525 security_english\"><span class=\"entry-title rich-snippet-hidden\">What are the information that you collect during the registration in the app? What is the purpose?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:06:15+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-525\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-525\" href=\"#collapse-4-525\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the information that you collect during the registration in the app? What is the purpose?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-525\" aria-labelledby=\"faq_4-525\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-55 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-55 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-55\"><p>We collect several types of data to optimize the operation of our products. House or apartment? Housing surface? Number of pieces? Year of construction? Main energy for heating and water heating.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-527 security_english\"><span class=\"entry-title rich-snippet-hidden\">How are you guaranteeing the security of the user data?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:06:57+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-527\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-527\" href=\"#collapse-4-527\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How are you guaranteeing the security of the user data?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-527\" aria-labelledby=\"faq_4-527\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-56 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-56 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-56\"><p>This information is stored on servers located in France. Depending on regulatory requirements in each country, servers may be located on their territories. In any case, access to this information is strictly protected by the best security standards.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-529 security_english\"><span class=\"entry-title rich-snippet-hidden\">How is the personal data used?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:07:31+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-529\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-529\" href=\"#collapse-4-529\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How is the personal data used?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-529\" aria-labelledby=\"faq_4-529\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-57 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-57 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-57\"><p>Your personal data is used for Cozytouch functioning. Our engagement is to never to sold them. The collected information relating in particular to the settings of your devices are also used for analysis in order to continuously improve the devices and the application. The goal is to offer you innovative services.<\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-531 security_english\"><span class=\"entry-title rich-snippet-hidden\">How can I close my account?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cozytouch-app.com\/el\/author\/admin_ga\/\" title=\"\u0386\u03c1\u03b8\u03c1\u03b1 \u03c4\u03bf\u03c5\/\u03c4\u03b7\u03c2 admin_GA\" rel=\"author\">admin_GA<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-07-26T17:08:11+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-531\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-531\" href=\"#collapse-4-531\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I close my account?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-531\" aria-labelledby=\"faq_4-531\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-58 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-58 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-58\"><p>If you wish, you can delete your account and all your personal data. To do so, you simply have to contact the customer service. Then, we will delete all data concerning your account or the usage of your devices. Deleting your account causes the end of Cozytouch service. <\/p>\n<p>IO &amp; Wi-Fi<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-395","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Cozytouch<\/title>\n<meta name=\"description\" content=\"Explore the Cozytouch FAQ to quickly find clear answers to your questions, understand how your equipment works and resolve the most common issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cozytouch-app.com\/el\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"el_GR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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